If you encounter any order-related issues while trading on All InX, please follow the instructions below to troubleshoot and resolve the situation:
❶ Order Not Executed
📍 Cause:
Your order price may be too far from the current market price. If no matching orders exist within range, your order will be placed in the order book and remain pending.
✅ Solution:
Cancel the order and set a new price closer to the market.
Or use a Market Order to increase execution speed.
❷ Order Rejected
📍 Reason:
To protect users and prevent market manipulation, All InX applies execution limits:
🚫 Market Orders are matched only with the top 10 price levels in the order book.
Any order exceeding this range will be automatically rejected.
❸ Why Is Spot Price Different from Futures Price?
📍 Explanation:
Spot and futures are two separate markets with independent order books. Differences arise due to:
Leverage
Funding rates
User positions
Volume and market sentiment
These factors naturally result in price discrepancies between spot and futures markets.
❹ Why Does My Execution Price Vary? What Is "Slippage"?
📍 Explanation:
Market Orders are filled based on the best available prices at the time.
During volatile periods or low liquidity, execution prices may differ from the displayed index price, creating what's known as slippage.
📌 Example:
BTC index price is $50,000. If you place a Market Buy for 3 BTC, you may be filled at:
$50,001
$50,079
$51,000
Average price = $50,360, creating a slippage of $360 from the index price.
❺ Other Order Issues
If you experience additional problems:
🔹 Log in to your All InX account
🔹 Contact All InX Official Support for assistance
Our support team is ready to help you resolve any concerns.
Need more help?
👉 Visit our Help Center or chat with our customer service team.
✉️ All InX Global Support Team